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| - Short, sweet and to the point. That'll be my review (at least, I'll try). Not the actual experience.
Let's get the inevitable bad part out of the way now. Service:
Overall, not very good at all. I won't blame the wait staff, but will wholeheartedly blame the management. Obviously properly scheduling staff is not a required skill when applying for a managerial position there and that lack of restaurant 101 expertise results in a devastating cascading effect on quality of service.
Too few waiters = lots of empty tables = long wait before getting seated = very long time before server acknowledge you = past the point of dehydration before any water on table = alcohol withdrawals symptoms creep up before getting chance to order any drinks = you have whole menu memorized by heart before server finally take your order = hunger pain substitute for the tremors caused by the earlier lack of alcoholic content in our bloodstream = you sob with joy when your much anticipated meal is being displayed before your teary eyes.
There was very little happiness and smiles, just busy waiter bees trying to catch up, no team effort. It all comes back to bad training and no business culture.
Food:
I have to be fair and can't really complain about my own stupidity defying common sense of food pairing. So, I'll refrain from any negativity until I try again in the future.
See, what I did, was a giant "fusion-nouvelle-burger cuisine" faux pas. I dared to customize my options with elements that probably did not compliment each other and it took away the taste of the meat. Next time, I will order without customization and render a proper food review.
3 last important notes:
1) Do not order the Kobe option if you plan to have various condiments, sauce, etc. Kobe beef burgers are meant for burger purists and cooked rare to medium rare and not meant to be overwhelmed by options. You'd waste your hard earned money as chances are that condiments and toppings would overpower the beef's taste.
2) Fries are good and options are tempting, but in most cases the toppings are also too sparse to make a huge difference. Maybe ask for extra to make a difference.
3) Website: Don't bother, It doesn't work very well and is the least informative. You can't see the menu because Mr. Webmaster decided to be creative with flash, yet failed to deliver basic needs for information.
Sorry for breaking my promise to make a short, sweet and to the point review.
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