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  • I got a promotion offer from Cafe Rio in my email and in app notification on National Burrito Day, which was earlier this month; $2 off any burrito-definitely not something I can finance my kids education with, but a worthy incentive to eat at a place I've enjoyed several times before and my wife absolutely loves-I usually get her gift cards for Cafe Rio on top of anything else for Christmas/Birthday, she likes it that much. Back to my sad experience...so we went to Cafe Rio to get some burritos that day. The service was lack luster, I had to repeat what I wanted several times; the appearance of the assembly line was messy and not maintained at all. I ordered a Steak Burrito, which is not cheap (over $10) and the amount of steak I received was pathetic; I politely asked if that was really all the meat they were putting in it and all I got was a rude "yes" and on to the veggies we went...as we were getting our burritos to go, I asked for my pico de gallo to be put in a little cup so it wouldn't make a soggy mess of my burrito on the drive home. This was not done and was just one of the issues we had on this visit. Finally, we both had our burritos and were at the register, where I had the Cafe Rio App open, showing the cashier the promotion I had been notified about. This seemingly seemed to only confuse the poor kid; upon getting a manager for help, it turned out that nobody there had heard of National Burrito Day or its corresponding offer. The manager literally gave me an attitude about me wanting them to follow through with their offer and refused to do anything of the such; ultimately I didn't get a discount, all I ended up with were soggy, overpriced burritos when we made it home. Poor experience, I will be hard pressed to go back; my wife has a good amount of money left on her gift card and isn't sure she even wants to use it again.
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