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| - I WILL NEVER GO BACK TO THE CAMELBACK LOCATION!!!
Which is a total bummer because I absolutely loved my dentist, but the office staff are completely and inherently incompetent.
They were great for a couple of weeks, but EVERY time I have needed something they literally have always said, "I don't know" and whoever I talk to will revert me to someone else who "doesn't know" or say they will take a message and call me back, but they NEVER do. I have left over 5 messages regarding different things and never, not once received a call back.
I called today to get a wisdom tooth extraction scheduled and am told that there is currently no one in the office that can help me. WWW TTT FFFF!?!?!
Oh, and they will also proceed to send you collection letters for a bill that you supposedly never paid, but never, not ONCE mentioned or sent an ACTUAL bill first. I was outraged!! The first I ever heard of owing anything was a collection letter and I had just visited their office and they didn't mention it. Sounds fishy to me!! Best part about it... they couldn't even tell me why I owed that money!!! After every appointment I had paid over $100 (varying amounts) for my services, but all of a sudden I owe more money and they can't tell me why? That doesn't seem right. I called them about this and they said it was a "computer error" and then shortly after I received an actual bill in the mail. I paid it (still not even knowing why I owe anything) and it still hasn't hit my account. I called about this issue and guess what, they took a message and I still haven't heard anything.
I have dropped over $1500 in services with them, still have more work to do (including braces) and this is how I am treated???
ABSOLUTELY AND UTTERLY RIDICULOUS!!! GET-IT-TOGETHERRRRR!!! I WILL NEVER GO BACKKK!!! PLEASE AVOID THE HEADACHE!!!
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