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| - As a disclaimer, I am giving 5 stars to the customer service of the Handy company and a couple of the cleaners I have used. I did have a bad experience with a previous cleaning, but the Handy service issued a full credit within 2-3 hours of my complaint which was fantastic. I felt bad complaining, but they understood my frustration and took action - even though it was a Saturday.
As for my most recent cleaner - Shannon B - she was amazing! She was very sweet and polite when she came in and throughout the entire experience. Shannon arrived early, made sure that she was cleaning exactly what I wanted her to clean, and she completed everything with amazing efficiency. I was so impressed with her work, although a little jaded since the previous experience (with a different woman) was not great, so I looked over everything and it was so clean and exactly what I wanted. I highly recommend Shannon B from the Phoenix Handy, she was professional, kind, and thorough.
Also, about a year ago, I used Lori S who was also very efficient and sweet. I don't know that she still works there, but the point is, this company has good cleaners despite all of the negative reviews I see on here. I think that if I would have gotten the lady that gave me a bad experience on the first time, I admit that I might feel more upset, but I know that there are quality people at this company. If you are planning to use this service, definitely call to request Shannon B (or Lori S if she is still there!) so that you have a good experience and I will absolutely be requesting her in the future. It's nice to promote the cleaners that do a great job, since there have been multiple bad experiences (as shown through the Yelp reviews). So, even though I don't have stock in this company, if you read this review and have a good experience, promote the people that do a good job, because the negative reviews of their coworkers hurt their livelihoods even when they are doing great work.
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