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About: http://data.yelp.com/Review/id/RTUhYqbuTBiS_ytN9bU7Bg Goto Sponge NotDistinct Permalink

An Entity of Type : rev:Review, within Data Space : foodie-cloud.org, foodie-cloud.org associated with source document(s)

Attributes	Values
type	rev:Review
dateCreated	2013-09-21 00:00:00 (xsd:dateTime)
itemReviewed	Renaissance Phoenix Glendale Hotel & Spa
http://www.openvoc.eu/poi#funnyReviews	0 (xsd:int)
rev:rating	2 (xsd:int)
http://www.openvoc.eu/poi#usefulReviews	2 (xsd:int)
rev:text	I recently stayed in this hotel for a second time. I attend a yearly convention that just moved to this location last year and neither time was I very impressed. The staff I spoke with were generally patient but were rather cold and almost condescending at times. Worse than that, after I checked out my nightly room deposit was not returned to me (I just called and was told it should be posted by tomorrow, so hopefully that works out). When I called to ask about it, they did see that a mistake had been made, but the amount I was to receive was $7 and some change short. When I asked why, they told me it was because they hadn't charged me the full amount of my room when I checked in, so they made up the difference using the deposit I had put down. When I asked why this had happened, I was told "sometimes the computer messes up" and "I can't tell you." I have put many years of my young working life into retail and even I know that when you don't charge the customer the right amount, that is your fault. Just on principle I was a little miffed to not be getting my $7 back, but I am thankful the loss wasn't any bigger... I hope no one experiences that, so I am posting my story here so others may be aware. The quality of the rooms is pretty good for the price. The suites are lovely and spacious - best part is the giant room with the huge spa tub. The coffee bar is also quite good and the baristas are fast workers. There are some positive points to this hotel but I'm not eager to stay here again any time soon.
http://www.openvoc.eu/poi#coolReviews	0 (xsd:int)
rev:reviewer	Joyce

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