I think the food here is pretty good. There's a Panera nearby and lots of other places and I think this is nice, I especially like the soup but Panera has a lot more menu options and the quality is better there as well. But Zupas is a good price and nice for what it is - soup and salad. Yes they have sandwiches and I find those hit or miss as sometimes they seem to hardly have any ingredients.
Now for my big beef. This place OFTEN has more people working than eating. Still, I find I have to repeat my order two times FOR SURE, often more. It is really awkward the way they are set up behind the counter. So please I beg you Zupas if you are listening, do something - anything - so that I do not have to repeatedly explain what I ordered or didn't order to several people every time. It is annoying and I eat here less because of it. With so many employees you could readily have someone shadow the customer and convey the order. Or write it down, like every other restaurant.