This Garcias used to be my favorite restaurant to visit on at least a weekly basis.
Last week I had placed a phone order for 2 sour cream chicken enchiladas and a taco to go. When I got home there wasn't any taco, but I was charged for it so I called Garcias and spoke with a manager. The manager was really nice and said he would give me $10 the next time I came in.
Today I took my mother to Garcias and remembered I had the $10 off to use. When the waiter came by I tried to explain about the $10 off, and he started saying I need to give him the coupon when I ordered my food and I will have to speak with the manager. I didn't physically have a coupon to give to the waiter, it was offered to me over the phone. I saw the waiter go into the kitchen and was telling someone about this "coupon" but I didn't see who he was talking too. A little while later a manager 'Eric' came over to our table looking as if I was some kind of inconvenience to him. He said, "you wanted to see the manager." As I was explaining to him the situation he just shrugged his shoulders as if to say So? This manager totally made me feel as though I was trying to get food for free! He said well if it's true it will be in our book. I was so mad! I told him you know what go and check your book, if it's not in there I will gladly pay the bill, but I will never be back!
The manager returned and said it was in the book, you get $10 off, your bill is $10.50. NOT even an apology for the humiliation he and the waiter had just caused us.
It's sad situation when you don't want to go to a restaurant because the people who run it think all their customers are to eat for free. Well I work hard for my money and I will be spending it elsewhere in future!