The installation and sales team were fantastic. They installed our doors last year in May. We had security doors installed on our front, sliding and bedroom french door. The front and sliding were great. I called the other day to find out if there was anything they can do with our french door that is has NOT been aligned since they installed that door. We initially thought that it would settle in and then summer and winter months passed and we did not open the door again until about 2 weeks ago. And the inside french door is still not locking/aligned. I was told that they can't help me and that I should have called sooner. Although the warranty has not expired they told me to call a carpenter on my own. I explained that the door hasn't been the same since they installed the security door. Just frustrating that I've referred them to my entire development and people here at work, because I believe in their service, but I'm only giving them 3 stars because they think it's not a problem they created. My husband is strong enough to shut the door and get it aligned and locked. But if I try to close and lock it - it just won't close for me. Very frustrating.