Went to check out their grooming facility because they claim to hand dry with no cage dryers. Well, let me describe what I saw in the room all the dogs are kept. Lots of dirty old metal cages stacked on each other not secured in any way. 2 bathtubs in disrepair. Fans with a lot of hair stuck in them pointed toward a section of the cages and also those high power fans that are used to dry houses after a flood inches away directly pointed at a dog in a cage. He didn't look happy. The girl there said that wasn't cage drying because it's not heated. That was enough for me!