This chain is the WORST! For at least the third time, I've had a piece of jewelry checked and cleaned at Kay (only because I made the mistake of buying two warrantied pieces at Kay and have to get them checked every six months to keep the warranty in effect) and been lied to. They will tell you a piece has loose stones and offer to charge you for repairs. Don't believe it. Take it to a reputable jeweler, such as Osborne Jewelers in Goodyear. They will check the stones carefully, likely find they're all intact, give your pieces a superb steam cleaning and send you on your way, free of charge. Kay -- the entire chain, because this has happened to me in more than one location -- is not to be trusted. EVER. And DO try Osborne Jewelers. They are amazing.