I had my cartilage pierced a few months ago at a different place and needed to change out my earring. Based off of a recommendation and all the Yelp reviews I decided to go check this place out. I needed them to take the earring out since I couldn't get it off and the guy who did it was really nice! This place is CLEAN! They wear gloves (as well they should) and changed them out if they had to touch something else. He put my new earring in and explained how to clean it and advised for me to leave this one in a bit longer before I put other earrings in. I highly recommend this place!! My only tip would be if you're going to go here on the weekend, be sure you go during the day. It's difficult to find parking at night is since its right by ASU.