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  • Scheduled a measurement for a dual pane glass insert replacement for a patio door. I was told since I live close to their shop, the tech would arrive at 8am on Monday so i could get to work. By 8:30 am, there is still no tech. I called the store and was told someone would arrive between 8 and 9 a.m. By 9:15 a.m., no one arrived. I called back, was transferred someone else who said, "There was a communication error. The tech is a on a job site. I guess I'm supposed to give you an ETA or offer to reschedule. The tech can't make it out until noon." I was not even offered an apology. i had to burn an hour of vacation time waiting for someone who never arrived. Complete waste of time and horrible customer service. If there was a communication error on their end, my first call that morning should have resolved it. Use a company that is more respectful of your time. There are plenty of other glass companies in the Valley.
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