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  • Brought in my 2015 iMac 5k for a (suspected) random shut down issue. The computer seemingly would power off at various intervals. Could be 45 seconds after start up, could be 3 hours after start up. The screen would go black and would only respond by pulling the power cable, plugging it back in, and rebooting. I was told that if they had to open up the computer to check the hardware, it would be $50. Not bad at all, so I authorized them to do this if needed. After having the computer for a few days and stress testing it, I called them to check on the status and they said were able to reproduce the problem. They found out that the problem was related to the graphics card/gpu being faulty. I was told that the computer was "too new" and that I would have to take it to Apple. I arranged to have my husband pick it up after work and when he asked how much we owed them for looking at it, he was basically told that since they couldn't fix the problem, there would be no charge. So I end up taking the computer to Apple, they ran their diagnostic software on it and it comes back saying there is absolutely nothing wrong with the computer....I had Apple roll back to a previous operating system (due to suspected driver incompatibility issues) and here I am, updating this review on it and it is functioning perfectly. This was also done by Apple at no charge. Long story short, I'm fairly certain that Apple Xchange didn't look at my computer at all. I'm pretty sure they just left it on a desk for 3 days and then gave me a false diagnostic because they felt it would most likely be related to the graphics card. I'm grateful that there was no charge, but why lie? That's the part that really confuses me. It cost them two stars on their review for this experience.
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