First time I went in I loved my experience and my nails turned out amazing ! Second time was good too but took a little longer then I like to sit and get my nails done, around 3 hours for a full set. In a couple days a few lifted but I figured I could just fix them myself. Then after a week 6 of them started lifting and about to pop off! So I call on 10th day not knowing the "7 day policy " being told that nothing can be done and that I should try another nail tech... I'm sorry but I'm not going to pay another 85 dollars to try someone else! Very disappointed ! I will not be going back. I really like the tech I had she was great company and conversation and also a great artist! Sucks that my nails are coming off after only 10 day (started lifting after less then a week). So just FYI everyone if ur nails lift you have 7days to go back or you'll be screwed out of what you've paid!!