I want to start by saying that we attended the grand pre-opening and had great service and good...bonus that it was free. Our next visit however was disappointing. After ordering, we were told that it would be an 18 minute wait to ensure that our food was fresh... No problem. 25 minutes passed so my husband went to check on the order at the register. He was told to go to the kitchen window to check. We just then know the name on the order but continued to watch others get called that came in after us. A full 31 minutes after the order time on the receipt, the food was ready. No apologies for the wait. The three stars is because the wings and fries were fresh and good, however, after waiting over a half hour unexpectedly and being hungry, we truly were exhausted.