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| - I visited Satara on a Thursday evening and there was a good amount of people in there. The waitress was friendly, and seated me promptly. My server Alfonso didn't waste anytime greeting me and was very attentive and helpful throughout the whole evening. He made conversation, cracked a few jokes, and knew when to provide service or leave. Excellent customer service, ask for him if you can.
We ordered the edamame for an appetizer, which they were out of so we ordered the pod tod wontons, which were decent (I'm not a fan of cream cheese). For the main entrees we ordered the gang keaw wan, and the cashew chicken. It took a little longer than it should have to come out, but our server was apologetic about it and got it to us as soon as he could. The portions were huge! The main entrees were served separate from the rice that came with it, which isn't an issue at all, but that just hi lights the size of the meal. Food was great, no complaints whatsoever.
Why the 3 star rating? Well, this place changed owners not too long ago, and made some changes. The place used to be divided (by a wall with two separate doors) into a cigar bar, and the restaurant. Well they knocked down that wall, so the whole place is more open. I don't think you can smoke on that side anymore, but I could be mistaken. I really felt that one of the best things this place had going for it was the division of the two sides. It definitely made it more hip and trendy. So the bar area is the first thing you see as you walk in, and they had the game playing on two flat screens. It's confusing, because from the outside this place looks elegant, then you walk in and it looks like a sports bar, then you walk back to the eating area and its elegance again.
Music. They played the radio, complete with the station drops and commercials. I thought that was VERY tacky. It doesn't take much to put a playlist on an MP3 player or even a damn cd.
One of the owners (or possibly even a manager) was out talking with patrons and I commend that. It shows that you actually care about your customers. But dude had on a ratty tshirt and some jeans. At least show some professionalism and put something decent on.
I don't want to be misunderstood, this is a cool place that I would probably visit again. The customer service from everyone was great. But they just have a few things that they need to fix.
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