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  • First off, the picture listed is NOT the picture of the building. I was mislead by the location because of the picture but that is on me. The following is the complaint I will be submitting to the American Psychiatric Association for the treatment I received at her office: I visited Dr. Saleha Baig's office on 9/19/17 at 4pm with an appointment time of 4:15. I knew I would need to fill out new patient paperwork so I arrived early. After completing the paperwork, I was waiting in the waiting room with about 4 other patients. Dr. Baig's office door was left open and I could clearly hear every conversation with every patient. This made me question her confidentiality of patient information but I was in need of a new doctor for a prescription refill so I continued to wait. After two hours of waiting I finally was called back to Dr. Baig's office. Her door was still left open when I came in but I was the last patient since it was just after 6pm. She proceeded to greet me and I began to tell her a bit about my background. Then she asked if I was still taking the medications (she said about five different medications) and I said no I had no idea what she was talking about and then she called me by the wrong patient last name and she realized I not only I was a completely different patient, but I was a brand new patient. She then immediately stood up and started yelling for her receptionist Diane. Diane then entered Dr. Baig's office and Dr. Baig was scolding her in front of me about not scheduling new patients at six o'clock. That is when the receptionist informed her that my appointment was at 4:15 and I had been waiting the whole time. Dr. Baig continued to scold her saying she could not have new patients after four and that the receptionist is overbooking her and this is unacceptable. I then told Dr. Baig she did not need to see me and I could find another doctor. Dr. Baig said I could stay and she would see me but continued to scold the receptionist, and explain that she would need to pray and then see me (I have no prejudice against anyone's beliefs or practices but this would have meant more waiting and I already felt like I was a burden to her at this point). I began to cry because the reason for my visit was a decline in my mental well being and overwhelming stress, in which this instance with Dr. Baig reprimanding her receptionist was causing me more stress. I asked the receptionist and Dr. Baig to destroy my file because I would be seeing a new doctor. About thirty minutes after I left I received a call from Dr. Baig's office and it was Dr. Baig herself. She apologized for acting in that matter, saying she had not used the restroom since the morning and she was very stressed out. I have this voicemail on my phone and I am willing to share it if needed. I find this extremely inappropriate to say as a mental health specialist, especially since I am a teacher and understand that I cannot blame my actions in front of a classroom of students for simple reasons such as not using the restroom. I felt all of Dr. Baig's actions were extremely inappropriate and now I am frantically trying to find a new mental health provider to refill my current prescription and now to help me overcome the stress of my current situation and the situation I encountered with Dr. Baig. As a mental health provider, Dr. Baig should be much more aware of her actions and the way she communicates with her staff, especially in front of a brand new patient. I will be making my insurance aware of Dr. Baig's behavior so that they may consider taking her off the list of in network providers because I would not want anyone else to have to endure that kind of behavior. I would like confirmation that Dr. Baig has been made aware of this situation and hopefully reprimanded for how the situation unfolded. I will be posting this on as many public forums as possible. This was unacceptable from a mental health provider.
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