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  • I am EXTREMELY disappointed in the service I received from Maria at the Safelite in Scottsdale AZ. So much so that I cancelled my appointment with this company. I called Safelite after receiving my confirmation through USAA to ensure that I would be receiving tinted glass (the tinted glass is what came factory on my vehicle) I was told that my truck does not come this way and they would not provide tinted glass. I called the manufacture of my vehicle and they confirmed that my vehicle does have factory tint. I called Maria back and informed her of the information that I had received. Maria put me on hold to call a local Dealership to see if they could find that my glass was in fact a factor tint. Maria came back informed me that the dealership said, "no it just comes with the regular green tint". Because of this information I cancelled the appointment and called the same dealership she did and spoke to the same person she did. The dealership informed me that they did NOT tell her that the glass did not have tint but that all they could see was that the vehicle has "rear fixed tinted windows". I have NEVER been treated like this before, as if I am a liar. I hope your other customers are receiving better service then what I received from Maria.
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