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| - The 3 stars is for the quality of the pizza. We ordered 6 of the extra most bestest online 2 hours prior to our desired pick up time of 5:45. We also paid online, so need to hassle at pick up time.
Arrived at the location at 5:40 stood in a line of over 15 people and advised of my order. I was told my order was "NOT" ready and it would be about 4 minutes. Mind you at this time after waiting in that line, it is passed the pick up request time. I waited 8 minutes, then asked again about my order. I was told another 4 minutes. I finally walked out the door with my pizza's at 5:56. 16 minutes after arrival, 11 minutes passed the order time, that you had a 2 hour online notice of.
There was plenty of staff on hand and it was a busy "fight night" Saturday. My thoughts on this are the staff on site are not trained on how to execute the orders in a timely and organized fashion.
As you all know all L.C. locations are small and are not comfortable for people to stand in a line of 15 deep. This is a corporate problem, not a local problem. We all know L.C. company is aware of this, and they will never fix the issue; have to save $$$ some how.
I prefer the extra most bestest over the basic $5.00 pizza. The pizza was good, hot and fresh, so you all know I will be back.
My complaint is this; make a disclaimer on your ordering process that says " your order is for a desired pick up time only, there is not a chance it is going to be ready when you walk in the door unless you arrive 20 minutes late.
Most of the people in the location were complaining and many left without ordering. One lady began to yell, "why should she wait in line for pick up, when she ordered online and it should be ready when she walks in the door." They got her pizzas to her right away! I could have yelled and fussed to, but what for.
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