I have hesitated giving a bad review on these restaurants because I wanted to make sure that this was an ongoing problem and that I experienced the same problem at various locations.
In the past year I have eaten at different locations around the Cleveland, North Olmsted, Parma, and Middleburg Heights areas and I am sorry to say they all have a the same dirty dish problem. I have yet to get a wine glass or water glass that I did not have to send back. I don't know about anyone else but the idea of dirty glasses (pieces of dried food clinging to the insides of the glass) really turn me off and then nothing else tastes good I am always picturing in my minds eye, dirty food. After all if they don't care about giving their customers clean glassware and silverware then do they care about the food they serve. Ugh, disgusting! If you really love their soups and salad as I do then just be aware of this problem that these establishments have. I myself will curtail from going there for a very long time in hopes that they will straighten this out. I can't see that happening in the near future because I have personally complained to three different managers and still... food particles in my glass and dirty silverware.