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| - There are few words to say how bad our brunch was here.
Let me try: slow, cold, soggy, wrong.
Came with a group of 5, thinking it'd be a fast place for brunch before our friends hopped their train back to Montreal.
We were seated in isolation, meaning that even the server couldn't find us.
Ordered coffees, and an americano but instead, got a double espresso (then ordered a hot water to make my own, so crisis adverted).
20 minutes later, got up to find the server to place our orders: Fried eggs, eggs benny, waffle, chicken and waffle.
20 minutes waiting- got up to find the server, found the manager (Wally) accidently, who tried to mitigate the situation by giving us buy-two-meals-get-a-free-appetizer at-our-next-visit coupons, and checking up on our order.
Food is delivered by Wally after 5 minutes (thats 45 mins from ordering, for those who are keeping count). Eggs were cold, waffles: so soggy we couldn't even pick them up with a fork, never mind eat them.
3 of the 4 meals remain completely untouched.
20 more minutes of waiting before getting up to get the server (again), run into Wally (again).
Explain the current situation to Wally- and though we're happy to pay for our emptied coffees, and the one meal that was eaten, we're really not sure what to do about the other three. Wally looks a little upset, asks us if we would like our meals re-made (clearly, the train won't wait, so: no), then takes care of our bill for us.
That one star on this review reflects Wally's efforts to make things right.
Still hungry, we stopped at a near by Tim's for brunch round two- better service, better food; which is sad, at best.
I filled out a feed back form to head office that same afternoon (Sunday Feb 9), but never heard back.
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