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  • I will write of my experience at this Lens Crafters and emphasize that I will NEVER set foot in this store again. I had an evening appointment and I had just finished a day at my job of office monkey. I had changed into a t-shirt because being in full office gear for 3 more hours was seriously going to chafe my morale. This meant I had minimal make up on, hair styled about 10 hours ago, and khaki pants. I was asked no more than 3 times if I was over 18 years old (uh I'm out of college). I ended up volunteering to have the receptionist examine my driver's license! Oddly everyone but the optometrist had some comment to make about my age or my appearance. (how effing rude, just look at my eyes and get me through the herd, yo) Next infraction... the REFUSAL to explain FEES upfront. I had asked how much the exam would be and I explain I am there for both glasses and contacts. AFTER I finish the exam -- I am curtly told that if I want contacts the fitting fee is an additional $80. (um I did want contacts and I did tell you that.) I ask them to reduce the fee and am told to call back in the morning. Third infraction... after bringing in my YEAR old glasses to get the lenses replaced, I am told that the frames are too "cracked" to receive new lenses. Funny how the next optometrist I went to didn't have that problem. Fourth infraction.. After getting quotes from 3 other eye care facilities, I end up calling the next morning to ask about receive a reduced fee for a contact fitting. I am told that the "fitting" they provide is superior service to all others in Madison and refuse to give me a reduced price, even after I explained that I was not fully informed of the fees. (and EVERYWHERE is is between $30-40 less) This Lenscrafters is an abomination to all others. The staff is way too rude considering they're trying to rip you off.
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