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  • We hope other clients will receive better diligence than what we experienced. Our Loan Originator, Gary, did not demonstrate a pro-active approach in handling our loan process. He couldn't get past small hurdles such as; obtaining an employment verification, even though we provided him with all the right contact information. He lacked assertiveness in getting information from third parties. As clients, we delivered everything as he requested. Unfortunately, this was not reciprocated. Rather than helping us every step of the way, we were left uninformed and ill prepared right up to the actual time of sitting with the Escrow/Title Agent to close. Gary was indifferent to our raised concerns, and made no effort to empathize, nor apologize for any inconvenience or lack of communication. We had to involve the manager, Joey. We weren't sure we'd close in time due to not being prepared with accurate information in a timely manner. It was a bumpy process for being a Refinance. Felt like we did more leg work than as a first time home buyer. Our suggestion, make sure you have a Loan Originator who values your business, places an urgency on getting the job done right and stays in contact with you every step of the process.
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