Alright...so I really wanted to love this place and also support a small business. While the food and drinks were very good the customer service left a lot to be desired.
When we first walked in we were not greeted in any way. We stood at the register for a few minutes before we were acknowledged. That absolutely drives me crazy.
My husband and I ordered a waffle and a crepe. However I wanted to leave the strawberry syrup off my waffle. I was told that she couldn't just leave it off but would have to charge me for a build your own. I pointed out that it would cost me more that way. Then she offered to make me another variation and just add thebmissing item at no additional cost. At this point I was completely confused. So you can't leave off an item but you can add an item for free?!? It just didn't make a whole lot of sense to me.
Our drinks came out first. And then it took a bit of time before our food came out. It seems like they could benefit from having more than one person working at a time.
Thankfully both the drinks and food were delicious. Based on that I plan to give them another try. But they need to step it up from a customer service perspective.