The last time I came to this location a couple months ago I had a terrible experience and posted a review blasting the service and management but I just went again yesterday and had a much different experience and thought it was only fair.
It's obvious that management is reading their reviews and taking appropriate steps to correct their shortcomings in service. This time, there was a new employee taking orders with an experienced employee looking over his shoulder. They were taking orders quickly and correctly and the orders were ready within 5 mins. The employees were very polite greeting everyone as they entered and thanking everyone as they left.
The reason I gave 4 stars instead of 5 is because they no longer sell red sticks which were my favorite and their chicken is just so-so.