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  • HORRIBLE business and customer service. Although you may be told differently by staff, NOT PET FRIENDLY! My husband and I visited this location today as we were trying to find a pet friendly lunch spot to sit outside with our dog. We had first come across a different restaurant nearby and were on a 45 minute wait list. We decided to walk around the area to try to see if we could find another spot to be seated quicker - we stumbled upon Hello bistro. As we always do, I walked inside to ask the staff if we were permitted to sit on their outside patio and eat with our labradoodle prior to getting in line to order. The staff, so very friendly, were quick to tell me "of course we do! and thanks for checking with us first" I thought great! She then proceeded to tell me someone else has just called in to ask the same question! I went ahead and called the other restaurant and cancelled our spot in line. I took a menu outside to look over with my husband since we were new to the place, and after a while of sitting on their patio we decided what to order. I went inside and waited in a long line to place my order. As I was getting ready to step up to place my order the manager comes up to me and tells me that she had just told my husband outside that we were not allowed to eat there with our dog. At this point, I of course was upset that I had waited in their long line, cancelled my reservation at another restaurant, and WAS TOLD BY THE STAFF we could eat there with our dog!! As I work with the public, I tried to remain calm and explain to the manager the situation and how her staff told us we had permission. I had asked since I was getting ready to order if they could make this exception since we were informed incorrectly. The manager just simply responded its our policy and you can not eat here. I will never support this business and will be sure to pass along my negative experience to others. I hope that the customer that called in to ask about their dog policy outside did not drive too far to get there. Hopefully others will at least see this review and then know what their true policy is before waisting their time at this place. For anyone in this area looking for a pet friendly place - go to First Watch - excellent food and very accommodating staff!
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