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| - My wife and I went to Earnhardt Jeep Chrysler on Saturday May 7th looking to purchase a 2016 Jeep Cherokee. We need certain items in it due to a very long road trip that we will be taking shortly.
We were meet by Josh , and I told him upfront what we wanted and that we were purchasing a vehicle this weekend, and we had a free and clear 2011 Camry LE and we were trading in. We were only interested in a Cherokee do to the leg room that I and my wife need.
Now my wife has a bad foot so she is unable to walk for a long period of time. So I noticed that they had two golf carts in the from of the building . Any Josh decided instead of asking us if we would like to use one of them , he proceeded to walk us all over their lot , including a dirt lot full of rocks, which made it worse for my wife to walk on.
Josh then after 20 minutes or so decided to go get a golf cart, seeing the pain my wife was in .
Now we told Josh that we did not want White, Black or Tango. So he decided to bring up a white 75th anniversary edition. We did test drive it and like the room it had and loved everything except the color.
before I go any further with this story , I have been in the Auto Sales business now for 29 yrs., so I now most of what to expect.
So I told him what I wanted for my trade and how must additional cash we are going to put down.
Now you would think that they would show common courtesy since I am in the business, but no they had to start playing their little games like they do with every customer.
So when Josh came back with the numbers he was $56.00 a month high on the payments , and was not working for the MSRP , but instead he was working of the addendum Which is a joke. ( PEOPLE NEVER HAVE THEM WORK OFF THE ADDENDUM). they were giving me $2500 for my trade which was a joke . granted it had 135k on it an some damage . But $2500 is and insult to me. So I told josh thank you but that is not going to work , and I got up to leave. He told me that remember this is only the first pencil , I repeated myself that I am not here to play games, I know what the trade in value of my car is with black book , Red Book Manheim. I told him I know everything remember this is what I do for a living.
So he left and went to get his manager I believe his name was Heath ( very tall no personality . person that thinks he know it all ) He said right off the bat I am not able to give you six thousand dollars for your trade in , I said ok thank you good by. and instead of saying , wait I want to explain , no he decided to let me walk. Now first off that is a dumb ass move. you never let a customer walk out until they know why you can not do there numbers.
I knew he could not do six thousand, but I would have settled for $4500..
And way I had to go back because they forgot to give me my keys , so instead of saying let me show you why I can not do your numbers he decided to throw my keys to josh so he didn't to have to deal with me.
Last night at 810 pm (mothers day) I get a text and phone call from Earnhardt that they are able to give me $6000 for my car because there used car director was able to fine extra money in it.
TO MAKE A LONG STORY SHORT , PLEASE TAKE IT FROM SOMEONE THAT HAS BEEN IN THE BUSINESS FOR A VERY LONG TIME , IF THEY CAN TRY AND SCREW ME OVER WHAT DO YOU THING THEY ARE GOING TO DO TO YOU.. THINK ABOUT IT
Oh I forgot to mention things happen for a reason , we went to Airpark dodge Jeep and found the vehicle we wanted 75th Anniversary Cherokee with everything we needed , and had a no hassle experience. Gave me what I wanted for my trade in and walk out with a payment under $300 x 72 a month with all the warranty, Gap and tire protection.
So if you want a new jeep go to Airpark Jeep Dodge in Scottsdale and ask for Shelly Lipton and tell them Dennis Sent you.
you will save thousands , its worth the trip for you not to do it
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