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  • (Note: I've updated this review from 1-star to 3-stars because on subsequent visits, they've done a lot better.) First, Dr. Beckman is 5-stars with her medical care. But I'm giving it a 1-star rating because the billing department is completely incompetent. Paying my bill shouldn't be this painful. Last fall I came for my first appointment. They were completely incompetent at filing with my insurance. Even after calling my insurance, calling their billing department and also having my insurance call their billing department, they still couldn't seem to get my bill filed with my insurance. Finally, 4 months after my appointment and after many attempts, they got it correct. Then at the beginning of May I had my 2nd appointment. They correctly filed the bill with my insurance, but they're this time incompetent at sending me that bill so I can pay. I've called them and was told to talk with billing. All billing can do is say that someone will call me back. They had me sign up for a Patient Portal after my early May appointment. It worked for awhile but now doesn't work and I can't see anything on it or even use it to send them an email. I guess I should just ignore the hassle and assume that at some point Scottsdale Healthcare will eventually decide they want to get paid and make an effort to come to me to receive payment. What can I do with such incompetence in the billing department?
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