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| - Came for my friend's birthday last night, since both of us had been meaning to try it for months now. While the food was good, the service we received from our waitress was pretty terrible.
Before the meal, she came by to fill my water cup and spilled some water in the process. She acknowledged it, but NEVER tried to clean up the spill! I had to dab away the puddle with my own napkin. I've been to cheap pubs in my university years where they would immediately clean a spill and apologize profusely, so this was alarming. Strike 1.
Strike 2 was how slow it was to have out orders taken, and how she basically rolled her eyes at our order and when we didn't take her suggestions. My friend and I know how much we can eat, and the kinds of things we like. We never asked for suggestions, so she didn't have to supply them if she didn't want to. There was just so much attitude that it was off-putting.
Finally, we requested our bills with our dessert as we needed to make a show and told her this. It took 15 mins for us to receive our bills and pay (after we received our dessert) and we saw other customers cashing out before us. Strike 3 was it - my friend and I each tipped only 15% (which is 10% less than what we normally give) and even that seemed to high for the service. The only redeeming quality was that the food was decent and the kitchen staff did well, albeit my friend and I have both had better and more authentic Mediterranean fare (we are both Mediterranean too!) at cheaper mom-and-pop places.
The Good - the Gulab drink (amazing rose flavour and beautiful presentation); one order of lamb ribs (my friend found hers to be too fatty); duck & eggplant kibbehs; both the pistachio and Turkish coffee chocolate ice creams (incredible flavours, especially together!).
The Bad - the sours drink (too creamy and thick from the egg whites for our palates);
the mussels (way too salty and overspiced); the qatayef (non-traditional filling was disappointing to my friend, and they really just tasted like a standard funnel cake).
The Ugly - the "service".
Too many other great restaurants to try, so I probably won't be back.
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