We have purchased several pieces of furniture from this location and have never had any problems with customer service. Once we purchased an outdoor umbrella and it happened to snap in the wind. They took it back gladly and gave us a new one. We also purchased a mattress and box spring and it has not disappointed us. Bought my parents a coffee table and they love it. Sure, some of the furniture is not of exceptional quality, but that is obvious with some of the prices. You do get what you pay for. Their selection is great, and the buying process is always smooth.