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http://www.openvoc.eu/poi#funnyReviews
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  • Yesterday I took my beautiful 2 carat engagement ring to this place after being referred to them by JC Penny. Service was great! They sized my size 7 ring to a size 5, which the jeweler said was no problem and would not damage the rings integrity. I was so pleased with the promise and positive reviews that I also left them my heirloom VVS1 colorless diamond ring to check prongs, clean and polish. My engage my ring came out horrible. I had them redo it...the jeweler was pleasant and redid it without question. I got it back an hour later....and it looked "ok"...very rigid and the gold turned dark and was scratched and rippled. After closer examination once I hot home I noticed that one of the diamonds has been compromised and my setting was damaged. I returned to JC Penney after work to show them. They are having it fixed for me by another jeweler, after offering to order me another ring altogether. They apologized for the sloppy workmanship and said they will address it as they send a ton of business to this place. The wonderful lady there suggested I go back and talk to the jeweler who messed up my ring.....the lady at the counter is RUDE!!! The first thing she did was laugh at me and tell me they don't give refunds. Crazy lady, I didn't ask for a refund. I was letting you know you screwed up my ring!!!! I was expecting empathy and an apology and possibly a guarantee of workmanship. Nope. I had my heirloom piece examined, and I honest believe that they stole one of my diamonds and swapped it for another less quality one. One prong doesn't match the others......and there is another review posted claiming that this place had shady practices in the past with theft of diamonds. I will go to the BBB next, and file a formal complaint.
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