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  • I purchase tropical smoothie quite often at other locations and have nothing but great service however this location I could not say the same thing about. I now work nearby and have been here 3 times in the last week. The first morning was around 10:30am pulled right up to the drive thru and wasn't acknowledged or asked for my order for 14 minutes!!! Then to wait just another 5 minutes at the window before receiving my drink. Quite ridiculous considering there was no one in front of me. Talk about a ridiculous amount of time to spend in a drive thru line with no other cars. The second time I gave the indoor service a change. Yet again I stood waiting to order for over 5 minutes then waited about 10 just to get my smoothie and it was not busy whatsoever. Then today to top it off I stood at the register ready to order for exactly 11 minutes ! (Yes I did time it to see if they would get to me in a timely manner) Not only was I waiting to order I was never acknowledged. With 4 people working behind the counter its quite sad not one person could even tell me they would be right with me. I know at the other locations not only do they get to you in a decent amount of time (3-5 minutes seems to be reasonable) they greet you upon entering. This location just doesn't seem to be up to the standards the other ones seem to hold. Not to mention over 3/4 of their food choices say "temporarily sold out" therefore there are very few items to choose from meal wise. Visiting this location has been incredibly upsetting not only the poor service just the demeanor of the employees overall. I hope someone has a look into this very soon.
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