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  • Im not sure where to start. I guess, I should preface what brought me to staying at this hotel; I recently got married and needed a block of rooms reserved. We had 10 reserved in our block. I was told that if my block started to get full, I could call and more rooms would be available as I knew I was going to need more than 10. I called WELL AHEAD of when our block of rooms would no longer be available for booking as a family member called me to tell me all rooms were taken (a month ahead of the cut-off time for our reserved block). I called best western and they told me the entire hotel was booked for that day. No one called to tell me my block was full, like I was told they would. So great. Now I have family from across the country needs somewhere to stay. And family from other parts of this state. I had to book a second block of rooms at a different hotel. Not ideal. Not at all. The thing that really upset me, is that my uncle was able to book his room a week out of my wedding date-he booked through a travel website (note sure which) but when he called the hotel to ask a question in regards to his reservation, he asked about additional rooms they said they had other rooms available at that time. Are you kidding me. I have read that there were "renovations" to the hotel. Perhaps I was on a floor that still needed updating because my "suite" was reminiscent of a funeral home parlor. The floor we were on was very humid and smelled like smoke. No No No My two stars is for the view and the location. Most certainly not the price for the value. I get that the location is prime, but for all the other negatives it is not worth it.
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