I went to this store to handle a repair and I am blown away by the customer service I got from Colton Ford. Not only did he understand my problem and work to fix it, he made sure I got my purse within just a couple days instead of waiting 8 weeks! It's not even like I complained and got good service, Colton just wanted to be sure that I was treated up to their Brand Standards. You've got a Kate Spade customer for life over here! Thank you, Colton!