Argh.
The first time I ordered takeaway food here it was not ready when I arrived. I arrived 5 minutes after it was supposed to be ready and ended up waiting for 50 minutes longer. The food took 70 minutes rather than the 15 they quoted on the phone.
Argh.
But the food was really good.
Argh.
I would have just left but we were having a conversation with someone else in line. The line of people waiting to pick-up was all the way through the restaurant.
Argh.
Good business practices would have been to offer everyone a discount or something, maybe even serve up some munchies and drinks for the crowd waiting and growing irritable. But no.
Argh.
But the food was really good.
Argh.
The food was so good we decided to order from Hong Kong Kitchen II again.
Argh.
This time they said 20 minutes. I arrived 30 minutes later. And waited an additional 15 minutes.
Argh.
And one of the two entrees was beef and not chicken.
Argh.
I may go back to Hong Kong Kitchen II but only if I'm in a patient mood. If I had caught the mistake in my order I have to wonder, would I be there another 30 minutes or more waiting for them to get the right food?
Argh.
Serious organizational challenges here. Tasty food, reasonable prices and a possible good location for an episode of "Kitchen Disasters."
Argh.