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| - Disappointed in a few things about this place. First, if we want to add something such as mustard on a sandwich, there is no option to ADD items, only to remove. Secondly, because of this, one ordering online is forced to leave it alone, or call the restaurant requesting the change be made. Third, the kitchen staff doesn't check the special order requests and prepares the order as it comes, instead of to the customers preference.
We had the person on the phone repeat the order AS WE HAD REQUESTED IT both times repeat the order to my husband correctly. He got home and one of the meals was made correctly, the other was not even close. So, another 10 minute drive each way to get that resolved.
Now, a positive, and the reason for the 3 stars: the manager that I was unknowingly transferred to, Brooke, was super apologetic, assured me it would be remade, correctly this time, and that she would speak to her kitchen staff about the mistake. We're not looking for anything in return, we just want the food to be consistently made as requested. Having their website updated to accommodate those who would like to make notes/comments/additions to their orders would be quite helpful as well.
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