I work in the area and I often get sushi. It's always between Ichiban and Sushi Moto. We like Ichiban because the quality is the same as Sushi Moto but the prices are lower. We've never had good customer service but for the price, we didn't mind coming. However, today was awful. The first thing I said when I got to Ichiban is that we made a reso for noon. She seated us and served us tea and soup and asked if this was for Christine. I said it was and she told me that I should have said so because our table was already prepped - but she said it with a lot of attitude. I've only ever ordered one thing off the Ichiban menu and it's the salmon lover. I always get the spicy salmon roll replaced with a normal salmon roll with cream cheese. The waitress came back and told me that it's not possible and that I have to order that roll separately. I told her that I come here almost weekly and I always order this and she said that they've never done that before. If she had said their rules changed and they no longer do substitutes, I'd be completely fine with the answer but to say they've never done that before is insulting and condescending. She charged me an extra dollar for subbing the spicy salmon for a normal salmon roll. We will not be coming here for a while - back to Sushi Moto!!!