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| - To start; the staff is nice enough. They have to be to be able to make it through a day of telling everyone their very expensive items are not getting fixed. I think I previously mentioned how when I had problems with my Samsung; it was fixed out of warranty and I was shocked. I had a Lenovo die 3x time! 3! Likely due to my apartment; University Edge in Kent, Ohio beware like the plague; had humidity levels around 95% because it was not built with care, I digress, and they replaced all computers without hassle three times. Apple is another story. I have had iPods since they came out (luckily never had to go to the store for them since they were the older rock hard models), but then 3 macbook Pros since 2011, three iPads, 2 iPhones, Mac display, and a iMac. Never ONCE have they fixed anything. Worst costumer service; it gets old. Nothing else I buy compared to the outrageous cost of an Apple/Macintosh item. I have to use them at work and I am sick of it. Their products work well which is why I buy them but they break; matter-of-fact; the newer items break very quick compared to the older items. Wonder why. My friend and I went here a few weeks ago as his battery was shutting off at 49% percent charge and of course they have some diagnostic test that said everything was fine and it still shuts off. The next week a recall but his serial number was not included. I have had trackpads die, burning odors, bad cables that are not able to be replaced,etc. In warranty or not; they always have some excuse. The diagnostic test my friend got said it was right where it should be and ironically his phone was in warrenty. Now that it is out for a few weeks; I am sure the real problem will be addressed. Then they will offer to fix it. My Macbook Pro that started making burning smells had a failing component or something. Will they fix their faulty items; my-good-lord-in-heaven-who-died-for-our-sins; hell no. They wanted 1.3k to do the replacements; I could but a used MacBook in better shape for that; do you think I am insane. I am not a big business that can write that off; I am a private citizen . So I walk out unhappy. My phone started to turn on and off after a software update; their excuse that the screen didn't look like theirs. I did get the phone used but it said never been replaced and it was 3 months old when I got it from a friend. So maybe my friend lied; but of course that is their reason. My display with the faulty cable; out of warranty. My trackpad on a new laptop; they found water; there was no water. I will admit that this location is much better than Crocker Park in Westlake; I have met some great people at this one but they still have ever reason to not assist you.
My whole point is that if you are going here for a repair; may you find the strength of a thousand toddler mother's to leave with dignity or with the rare luck of a fix.
If you are going to buy something; DON'T! I know it is modern, chic, and hip; but do not. It is a scam. I would never find myself saying this years ago but other products are really just as good and hard to say worse than their stuff. Beware the ides of march and please listen to my plea to not get trapped in their world. You pay 2k for a new computer and get no help ever. You cannot even call customer service, you get pushed from excuse to excuse.
Apple. I hope you somehow go bankrupt as my service would not change any.
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