My pet always comes back looking so nice but this is now the second time he's come back with mites! Complained the first time and was not taken seriously. They said "that couldn't be, we've never had that complaint before" we figured fine maybe it's not them and the dog got into something. Then 3 months later we send him in again for another grooming and wow mites again! And this is the only two times he's ever had mites and they were with in 3 days of his grooming! Definitely not using them again sucks to not be taken seriously.