It's rare to have a boutique go above and beyond to help with a product return, but this shop has done exactly that. I received a duplicate gift for my baby shower, and this shop (which is out of state) has made it so easy to send back the gift and pick our an item to exchange it for. Given they are out-of-state, I would likely never have shopped in this store, but now I plan to check out their online store for future purchases. Great customer service - and really cute baby products!