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http://www.openvoc.eu/poi#funnyReviews
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  • I've had a number of very poor customer service experiences with Alaska. I was making a connecting flight in Seattle to Bellingham (45 min flight from Seattle), however, my family had come down to Seattle for the day and we decided I would just miss my connection and drive back to Bellingham with them. WRONG. I called Alaska as a courtesy to tell them I wasn't going to be on the plane, and they told me my returning flights would be cancelled if I didn't make the connection (as in physically sit on the plane). I wasn't asking for a refund on the ticket, I was just saying my butt wasn't going to be in the seat on the Bellingham flight that I had already paid for. Customer service was incredibly rude and unhelpful. By the time I got off the phone with them it was too late to make the connection and I had to pay almost $300 extra to rebook the return flights. It was insane and illogical. While this is not a reflection of the entire flight crew, twice I've encountered rude and demeaning flight attendants or ticket counter employees which has tainted my experience as a whole. I'll be sticking to southwest from here on out, a cheap flight is not worth the hassle and bad attitudes.
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