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  • I purchased some pretty pricey shoes from this store. The sales assoc said she would have them stretched because they really were not too comfortable. She told me she would call me next day to pick up. She never called so I called late to find out the status and she said oh yes they are ready! It was too late to get them as they were closing. Told her I was in a conference all the next day. So my husband picked up the shoes and stopped at a restaurant afterwards. Unfortunately, the shoes were stolen while he was in the bathroom. I explained this to the store owner and asked the company to provide a discount on a second pair. You would of thought I was buying a house with all the people I had to go through you try to get another pair as LOW as 10% off. They all said NO including corporate as I would have to buy a new pair at full cost. So I suggest any of you wishing to buy Jimmy Choo shoes not purchase at the actual store. Perhaps buy at Nordstroms. What cheapskates Jimmy Choo is and poor customer service.
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