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  • My boyfriend and I went there Saturday 5/12 for lunch about noon, and sat in the bar because of the long wait for a table. We were greeted promptly and our order taken and drinks brought. From there it went downhill. We only ordered two burgers with fries, and the drinks. I got the feckled lemonade and refills came before I was with the first, but no one came by to ask my boyfriend if he needed another beer. Our food was brought by someone, not the waitress, and they pretty much set it down and took off. We had no napkins, silverware and he still needed that beer. I even pushed the red button on the electronic menu thing to call server and also pressed the keys to get another beer. No one came. He finally flagged down some worker running by and asked them to get the manager. She came by pretty fast and was very apologetic but it was too late, we both lost our appetites and the food, maybe hot once but it was not now. The beer showed up by from a different person probably from me pushing the electronic menu thing. He had the manager take the burger away because he was done with the place. The manager took off 5.99 for my boyfriends burger but I thought I would eat mine. But I tried and it was now cold and pretty tasteless so I left it with only about 3 bites missing and most of the now cold garlic fries. Never got any of those "bottomless" fries either. So I paid $20 bucks for 2 beers and a lemonade and still had to go home to get something to eat. I have been to other Red Robins, but this experience was just absolutely unacceptable. It has not been open long and is within a mile from my house but I won't be back.
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