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http://www.openvoc.eu/poi#funnyReviews
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  • This review is based primarily on their lack of customer service and professionalism. I booked the resort through my timeshare for my bachelor party. I called in at two separate times to add guest to the check-in list and again a few days before to confirm they could check-in once they arrived. My brother arrived 9 hours before me to setup the room. They informed him the room was not ready yet but he was on the list to check and to come back a few hours later. He came back to check in later and they then told him he was not on the list. My best man also flew in early to setup and they told him he was not on the list either. I was in the air flying to Vegas and could not assist. Once I arrived at the hotel the front desk attendant informed me that with RCI they could not be added. I then spoke to manager who then told me they looked on the wrong tab in the system and should have been able to check-in. She was very mellow and showed little empathy for the situation. It took roughly 30 minutes to even speak to the manager and get the room keys. All in all, it was completely their lack of training which caused guest to wait until 10PM; over 8 hours for one and 6 for the other. Furthermore, they caused us to miss a planned show, as the plan was to pick me up from the airport and be ready to go. Also, avoid the restaurant there. The service is very poor, as gratuity is automatically added at 20%. Thus, they really don't try hard.
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