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  • I had a facial this morning thanks to a voucher I had purchased. My appt.as for 9am. I arrived at 8:50 assuming I would need to fill out some paperwork. Her office was closed and locked. She arrived at 8:55 saying she had been there earlier to set up then went out to run an errand. I wasn't given any paperwork. She cleaned my face a bit then did a short hand, foot treatment with hot rocks and put hands and feet in warming mitts. She used the steamer and did extractions. Then came an amazing face massage - like nothing I'd ever had done before. Very nice. After that she put a mask on my face and left the room for 8 to 10 minutes. I have to say it felt like a lot more time and I was not comfortable being left alone like that. I've had a lot of facials at pricy spas (Golden Door, Sanctuary) and I've never had an aesthtician leave during a treatment. When she came back she removed the mask, added some moisturizer and that was it. I was on the table for 40 to 45 minutes and she was out of the room for 10 of those minutes. The facial felt rushed and I didn't end up feeling very pampered. When I returned home I sent her an email with some feedback suggesting she rethink the alone time. She wrote back to say that's how she was trained???? Really, just because you're trained one way doesn't mean you shouldn't be open to improvements or suggestions. The facial industry in the Scottsdale area is very competitive. I've had better and I've had worse facials, but I'd much prefer to a place where I've had a better experience. As a former business owner myself, I gave her feedback to try and help, but she chose to dismiss me. I don't think that speaks well to her business sense or her customer service.
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