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  • I normally use Walgreens as my pharmacy. I was reminded why after this visit to CVS. I was at Walgreens less than a half of a block away to pick up three types of medications. I was informed by the staff at Walgreens that one of the meds I needed was on back order and they could not fill it. It was in the evening after the doctor office had closed. I called CVS to see if they had this med in stock and they did. I was instructed by the pharmacist at Walgreens to have CVS call her and she would transfer the prescription for that one med after they had already filled the other two, which had taken less than fifteen minutes. I was told at CVS their average wait time when I arrived was about one hour. Over an hour after arriving I heard the staff talking about calling Walgreens. One of the staff members said she had not done it yet and would shortly. I called Walgreens to confirm if it was my prescription that was being talked about. It was. I had sat at CVS for over an hour and they had not even made the phone call to transfer the prescription. There was no telling how much longer it would have been to make the call and they no telling how long it would have taken them to fill the prescription. I told them to forget it and left. I have never seen such poor customer service. The longest I have ever waited at a Walgreens pharmacy is maybe twenty minutes. I am just glad that it was not a vital medication I needed. Additionally, while I was waiting I overheard a conversation with a man visiting from California who attempted to temporary have his blood pressure prescription transferred to this location. He had been waiting for three days with still no resolution.
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