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| - I enjoyed my nights here. The facilities are clean and very well maintained. Housekeeping staff is fantastic also. They were not intrusive and they were hospitable.
However, the ONE thing that bothered me was the reception staff. I was mistreated. I say this because I asked the reception staff a question about the pool hours and the response I received was "Are you a guest here?" Followed by "because we get a lot of people around here..." While that response is completely understandable, I must point out that I checked in an hour earlier with the SAME staff at the desk. This may be me sounding like a self-centered, remember me-type of person, but no. I felt that the receptionist was categorizing me because of my age and because of my look. I guess I just look like the type that would crash into a hotel pool? Mind you, this Residence Inn is adjacent to the Mayo Clinic and desert land. Yes, the only two things around walking distance are this hotel and the hospital. So apparently, this hotel pool must be the hot spot for pool crashers. Must be all the sickly patients that want to take a dip in the pool.
Then on the same occasion, the same reception staff told me that they did not have a bottle opener at the desk. There is a small convenient store next to the reception desk that sells wine, beer, water, soda, snacks, etc. I purchased a beer and asked them if they had a bottle opener so I could drink my beer by the fire pits and they said no. It had been misplaced. Some time later, the nice gentleman that helped me open my beer got beers at the reception desk and somehow, they magically had a bottle opener. Strange how they had one for him, but not for me.
Regardless, I was a bit bummed that the reception staff was childish and rude to me. I felt like I was individually singled out to be discriminated against. It's a shame too because I love my Marriott Rewards card.
The rooms are large here. The elevator takes forever! I suggest that the hotel adopt elevator music to distract the sluggish speed of that elevator.
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