In a word. Outstanding. Tom did a gait analysis for me and proceeded to give me a wealth of information about shoes and feet. I've known for a while that the shoes I've been wearing are not the best: a) for my feet (in general), and b) for running. But I continued to wear them until I started experiencing pain that I couldn't ignore. Tom walked me through the process and took 15-20 minutes to find out what my needs are and to match his products to my needs. He gave me valuable information about my feet that i just didn't know.
If you want to run in and grab a "fashion" shoe, I'm sure that is not a problem. But if you are looking for a running shoe, Tom is going to take some time to meet your needs. I was so impressed with my experience and with this business. I cannot imagine that I will go anywhere else for my running shoes in the future.