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  • Beg bugs! The morning after my first night, I noticed my arm itched. After a few hours, I realized I had a line of what appeared to be bug bites on my arm. I called down to reception and told them I might have bed bugs. They moved to a worse room on the first floor and told me someone would call me. By the evening, no one called and the bites began to show up on my neck, back, legs, etc. By the morning, I still had not heard from anyone so I called the front desk. The front desk manager told me the room had come up negative for bed bugs...as if the bug bites on my body didn't matter. I didn't have these before I arrived. Unless I somehow got bed bugs from my own car on the drive to Vegas, the Luxor has bed bugs. Nothing was done to compensate me (except for washing a small pile of clothes that I had to request from the front desk after a waitress at one of their restaurants told me they should have offered this to me)... All they did was delay and make me feel like this was my fault. I'm not unreasonable, and I tried to keep my cool, but their lack of concern really got to me. I didn't expect a free vacation, just someone to confirm this was real and help me address it. Maybe try, "oh, that's terrible. Let me walk you through all the things we can do to make sure that if our tests were wrong, you don't carry them to another one of our rooms or to your home." Instead, I got a smug, corporate non-apology. Thanks for ruining my vacation. I suggest others not ruin theirs by staying at the Luxor. Update: when I checked out early, the manager covered one of the two nights I stayed at the hotel. He still refused to accept that the room had bed bugs nor give me any help ... even after I showed him the numerous bites on my arms. If I had any thought that these bites were from something else, I would take responsibility, but I don't... as I left, the valet guy said to me... "yea, that sucks. It happens more than we'd ever admit."
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