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  • I wish I could give zero stars. I'm sure IHOP doesn't care about Yelp reviews because they are a national chain but my experience tonight was unbelievable. We walk into IHOP and are taken to a booth by the manager in which we were told to "watch out for the strawberries on the floor" as we walked to the booth. There was strawberry compote spread and good length on the floor. There was one other party in the restaurant so it was not during peak hours. Our waitress came right over and took our drink order then vanished for 30 mins. She brought our drinks & placed our order. While we waited another 30 minutes for our order to come out we had to wave her down twice to ask for drink refills. When the order arrived it was incorrect and cold. We sent the food back. She assured us it was being made right away. Another 20 minutes pass and we overhear her tell the cooks she needs an order of French toast, scrambled eggs, etc. We realized it is our exact order she was just now placing. We should have just gotten up and walked out. The replacement food comes out and it is yet again wrong. We tell our waitress how frustrating this is and she apologizes and says she will discount the bill for us. After we wait another 20 minutes for her to discount our bill a whole whopping $3.86, we approach the counter to pay, stepping over the same strawberry compote that was there 2 hours ago. The manager is walking back and forth from the kitchen to his office and refuses to make eye contact. I waved him down so he could cash us out and he stands in the kitchen and yells for our waitress to cash us out. He never addressed the issues we experienced or tried to recover the service. Next time I want French toast at 8:30pm, I'm just going to make the damn things at home. I will never visit this location again.
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